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If you see the same behavior on the web client, or if you find that a feature is missing, contact Microsoft for further assistance. This section describes how to collect logs from the virtual desktop, the client device, and the Microsoft Teams app. The improved end-user experience, decreased load on the data center, and decrease in network traffic make Media Optimization for Microsoft Teams a compelling feature.
A thoughtful rollout plan will keep users productive. See the Microsoft Documentation for details about Microsoft Teams installation, performance considerations, and feature limitations.
See the VMware Horizon Documentation for details about supported features and limitations. This message will close in seconds. You are about to be redirected to the central VMware login page. Minimum Supported Horizon Client Versions Horizon supports audio, video, and screen-sharing offload to the local endpoint on Windows, Mac, and Linux platforms.
Horizon 7. System Requirements This section briefly lists the system requirements for both the client and the virtual desktop when using the Media Optimization for Microsoft Teams feature. Pairing Modes As described in the overview of this guide, there are significant advantages to running Microsoft Teams in optimized mode. Fallback mode has the same limitations as optimized mode. Microsoft is continuously adding features. For the latest supported features list, see the Microsoft document Teams for Virtualized Desktop Infrastructure.
You can also try running Microsoft Teams from within a Chrome browser, which will give you an idea of the available functionality. If you have full-clone persistent desktops, can you apply the GPO to only those users who will be able to run in optimized mode?
If your end users do not fall neatly into a group that can run the supported versions of Horizon Clients on Windows, Linux, or Mac platforms, how many of your users are running older versions or some other unsupported OS?
Can you be sure that your endpoints are running the latest version of Horizon Client for Windows, Linux, or Mac platforms? If you decide that the benefits of optimization are worth having some users running in fallback mode, plan on resourcing your VMs to run either in optimized mode or in fallback mode.
See the requirements below. Additional Considerations When deploying this feature, also take the following guidelines into account. Optional Configuration Settings for Issues with Echo In certain low-powered clients, users may want to turn off software acoustic echo cancellation to reduce CPU usage. Set to 1 — Enable software acoustic echo cancellation irrespective of whether or not acoustic echo cancellation is available in the hardware. Registry key not present default — Software acoustic echo cancellation is enabled only if hardware acoustic cancellation is not available.
Troubleshooting To troubleshoot, start by checking whether Microsoft Teams launched in optimized mode and whether the correct local client device names are being picked up.
If the registry key is correctly set, continue to the next action item. Microsoft Tech Talks. MVP Award Program. Video Hub Azure. Microsoft Business. Microsoft Enterprise. Browse All Community Hubs. Turn on suggestions. E-mail required. Kyle says:. Stephen Wagner says:. Roland Wenzlofsky says:. Psy says:. Robert says:. This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Microsoft FastTrack.
Microsoft Viva. Core Infrastructure and Security. Education Sector. Microsoft PnP. AI and Machine Learning. Microsoft Mechanics. Healthcare and Life Sciences. When planning, consider the following to help optimize your setup based on your organization's workload needs. In addition to chat and collaboration, Teams on VDI with calling and meetings is available with supported virtualization provider platforms.
Supported features are based on the WebRTC media stack and virtualization provider implementation. The following diagram provides an overview of the architecture. If you currently run Teams without AV optimization in VDI and you use features that are not supported yet for optimization such as Give and take control when app sharing , you have to set virtualization provider policies to turn off Teams redirection.
This means that Teams media sessions won't be optimized. For steps on how to set policies to turn off Teams redirection, contact your virtualization provider. We recommend that you evaluate your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment.
To learn more about how to prepare your network for Teams, see Prepare your organization's network for Teams. The chat and collaboration experience works as expected. When media is needed, there are some experiences that might not meet user expectations on the Chrome browser:.
If your organization wants to only use chat and collaboration features in Teams, you can set user-level policies to turn off calling and meeting functionality in Teams. You can set policies by using the Teams admin center or PowerShell.
It up to a few hours for the policy changes to propagate. If you don't see changes for a given account immediately, try again in a few hours. Calling polices : Teams includes the built-in DisallowCalling calling policy, in which all calling features are turned off.
Assign the DisallowCalling policy to all users in your organization who use Teams in a virtualized environment. Meeting policies : Teams includes the built-in AllOff meeting policy, in which all meeting features are turned off. Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. To assign the DisallowCalling calling policy and the AllOff meeting policy to a user:.
If you have an existing implementation of Teams on VDI with chat and collaboration in which you had set user-level policies to turn off calling and meeting functionality, and you're migrating to Teams with AV optimization, you must set policies to turn on calling and meeting functionality for those Teams on VDI users. You can use the Teams admin center or PowerShell to set and assign calling and meeting policies to your users.
It can take some time a few hours for policy changes to propagate. If you don't see changes for a given account immediately, try again after a few hours. Calling polices : Calling policies in Teams control which calling features are available to users.
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